FAQ

How much do I save?
How are my payments secured?
How are the funds managed?
How quickly will I receive payment?
Who are Urbanr’s partners?
Which credit cards are supported?
Can I pay rent with multiple cards?
Does Urbanr support partial payments?
How do I process a refund?
Is there a limit on how many properties I can manage?
How do I get in contact?
What is Urbanr?
What are Urbanr’s fees?
How much do I save?

At 1.5% Urbanr has the lowest credit card processing fee in the industry - period.

We’re a full 40% cheaper than our next best competitor (rates vary between 2.5% - 4%). Additionally the fee may be absorbed by either owner, renter, or split between the two, meaning payments are potentially free or 0.75%.

Consider a credit card with 2% cash-back. With the leading competitor you’re operating at a -0.5% deficit. With Urbanr you end up between +0.5% and + 2% ahead!

How are my payments secured?

Urbanr works in collaboration with Citibank to secure your transactions at the highest level. Payment processing is PCI compliant running on the worlds largest network for merchant services.

How are the funds managed?

Urbanr processes all client funds through a segregated commingled client account at JP Morgan Chase.

How quickly will I receive payment?

Once rent is paid it can take 3-5 business days for the owner to see the funds. Urbanr remits funds directly to the owner or property managers bank account.

Who are Urbanr’s partners?

Urbanr works in collaboration with Citibank, TransUnion Credit Bureau, and The Real Estate Board of New York. Our clients include some of the largest brokerage and most reputable management firms nationwide.

Which credit cards are supported?

Urbanr accepts all Visa, MasterCard, and Discover credit and debit cards.

Can I pay rent with multiple cards?

Urbanr lets you split payments on up to three different cards per transaction - credit or debit.

Urbanr is a powerful tool for improving your credit score when used properly. Before paying the entire transaction on one credit card (credit cards only, not debit) we recommend calling your bank or card issuer and checking the cards ‘credit limit’. You should never put more than 30% of this limit on your credit card as this will negatively impact your credit score.

Does Urbanr support partial payments?

No, Urbanr does not support partial payments. We only deliver the full rental amount to an owner, so until the full amount is paid you will continue to be subject to the relevant late fees and maybe in breach of your lease terms.

How do I process a refund?

Only owners and authorized property managers may request a refund. If you are an owner or property manager requesting a refund for a resident please contact support@urbanr.com or 800-495- 0242.

Once a refund has been approved a Landlord, it will take at least 3-5 days business days for the tenant to receive funds back to their account.

Is there a limit on how many properties I can manage?

Urbanr was built for owners and property managers of any size and does not restrict usage at any capacity. For larger corporate on-boarding please contact us at support@urbanr.com or 800-495- 0242.

How do I get in contact?

You can contact support@urbanr.com or 800-495- 0242. Our business hours Monday through Friday are 9:00 am to 5:00 pm EST.

What is Urbanr?

Urbanr is an online community of owners, renters, and brokers seeking convenience, speed, and improved financial outcomes. We offer credit card rent payments at the lowest fees in the United States - period.

Founded in 2015, Urbanr.com began as an online marketplace for NYC apartment rentals offering free listings, online applications with full TransUnion credit reports, and credit/debit card rent payments backed by Citibank.

While the marketplace is available in NYC only, we decided to offer our credit and debit card rent payments nationwide. We sincerely hope you find the offering as beneficial as we have. We intend to extend the marketplace to additional US cities in the near future!

Our offices are located in Lower Manhattan New York, NY, 10013.

What are Urbanr’s fees?

There are no membership fees of any kind.

The processing fees on the Urbanr platform are 1.5% on credit and debit card payments. This fee can be fully absorbed by either the renter (renter pays the 1.5%, and the owner pays 0%), the owner (owner pays the 1.5%, and the renter pays 0%), or split evenly among the two parties (owner pays 0.75% and the renter pays 0.75%). The owner ultimately decides how to manage this fee.

My Properties

{{unit.address.addressText}}

New Property:

$
{{::monthDay.text}}
{{::urbanr.strings.leaseTerms.commission.landlordPays}} {{::urbanr.strings.leaseTerms.commission.tenantPays}} {{::urbanr.strings.leaseTerms.commission.tenantLandlordSplit}}
Enter date
Enter date
Skip Save & Close Save & Add Another
Clear All

Are you a renter or owner?

Already a member? No problem. You can reuse this page to add all the rentals you like.

Renter
Owner
Next

What's your current address?

What's the property address?

Next

How much do you pay for rent each month?

How much do you charge for rent each month?

$
{{::monthDay.text}}

Please select a price model:

{{::urbanr.strings.leaseTerms.commission.landlordPays}} {{::urbanr.strings.leaseTerms.commission.tenantPays}} {{::urbanr.strings.leaseTerms.commission.tenantLandlordSplit}}
Next

How long are you renting this unit?

Urbanr collects rent in full monthly amounts starting after both parties have signed up.

Enter date
Enter date
Next

{{user.userType == UserType.Landlord ? 'Renter' : 'Owner'}} Information:


Would you like to add more properties?

Add More
Next Next

{{local.registerUser ? 'Sign Up' : 'Login'}}

Already a member?    Login!

Passwords does not match
Required field
I accept the Terms of Service and Privacy Policy

Not a member?    Sign Up!

Remember me Forgot password?

Sign Up Login

Pay rent by credit card

A better payment option for both renters and owners.

Get Started

For renters,
paying with credit card
means empowerment.
Renter Advantages

Get Started

Build Credit

Invest in yourself. Increase your credit score while paying your greatest monthly bill.

Points & Miles

Take advantage of your perks program to earn more points, cash back, and miles.

Convenience

Ditch the checks and pay for rent just like you pay for everything else in life, easily.

For owners,
accepting credit card
just makes sense.
Owner Advantages

Get Started

Card Protection

No More bounced checks. Let the CC companies handle the risk.

Direct Deposit

Fast transactions directly to your account. Forget waiting for checks to clear.

Holistic Solution

Log everything from payments to communications, all in one place.

Introducing the lowest credit card fees at 1.5%
powered by Citibank.
Urbanr offers three price models:

Best price, three options:

Renter Pays

Renter pays 1.5%
and the owner pays 0%

Go Dutch

Both parties split the fee
0.75% and 0.75%

Owner Pays

Owner pays 1.5%
and the renter pays 0%

Get Started

We accept the following credit & debit cards:
Visa Card Discover Card Master Card

We suppot only portrait orientation